Refund policy

Wyking Cookware Warranty Policy

1. Two-Week Warranty Coverage (Manufacturing Defects)

This warranty applies to manufacturing defects reported within 7 days of receiving the product.

Applicable to:
Cookware (Deluxe / Solitaire)

Covered defects include:

  • Handle issues (misalignment, looseness, shaking, cracks)

  • Dented lids

  • Uneven surface (base of pan or pot)

  • Uneven coating

  • Cosmetic defects such as dents, scratches, chipping, or marks that cannot be washed off

  • Peeling of inner coating

  • Blistering of inner coating

  • Sticking due to failure of the non-stick coating

Important:
Customers are strongly advised to inspect all items within one (1) week of receipt. Claims submitted after this period may not be eligible.

Wyking Cookware will replace defective products or parts depending on the nature of the defect. All defects must be clearly captured in photos or videos to allow proper assessment and replacement.

2. Six-Month Limited Warranty

Applicable to:
Cookware (Deluxe / Ceramic)

Covered defects:

  • Peeling of inner coating

  • Blistering of inner coating

  • Sticking due to failure of the non-stick coating

Warranty claim requirements:

  • Clear photos or videos showing the defect must be provided

  • Wyking Cookware reserves the right to reject claims that cannot be properly verified or are suspected to be fraudulent or made in bad faith

3. What Is NOT Covered Under Warranty

The following are not covered under the Wyking Cookware Warranty:

  • Improper use or failure to follow use & care instructions

  • Minor imperfections that do not affect product functionality, including:

    • Scratches, dents, scuffs

    • Stains from ingredients or sauces

    • Discoloration, colour changes, minor paint chips

    • Normal wear and tear

  • Damage caused by:

    • Use of metal or sharp utensils (e.g. metal spatula, knife, fork, spoon)

    • Washing with steel wool, abrasive cleaners, bleach, or similar products

    • Commercial use or heavy, prolonged usage

    • Improper storage

    • Thermal shock, overheating, burning, or prolonged heating when empty

    • Exposure to corrosive substances

    • Abuse, negligence, or accidents

4. Defective Product Replacement

Products with verified manufacturing defects will be replaced in accordance with our warranty guidelines.

  • Defects must be reported within 14 days of receipt

  • Clear images or videos must be provided for proper identification and processing

5. What We Do Not Cover

  • Change of mind

  • Wear and tear, dents, or aging materials

  • Minor differences between product images and actual items due to screen or colour resolution

  • Improper use or failure to follow aftercare instructions

6. Change of Mind Requests

We do not accept returns for change of mind.

However, if you have special circumstances, please contact us within 7 days of receiving the product. Requests will be reviewed on a case-by-case basis.
Approved exceptions may require the customer to bear return shipping costs.

7. Restocking & Repacking Fees

Wyking Cookware reserves the right to charge a restocking and repacking fee of up to 15% for:

  • Items returned in poor condition

  • Missing components or accessories

Refunds or exchanges may be denied for items damaged due to misuse or negligence.

8. Customer Support

For warranty service or further assistance, please contact us at:
📧 kitchenware@ablepack.com.sg